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Subsoccer Support
Answers, manuals and help for your Subsoccer game. Can’t find what you need? Our team is happy to help.
Product & playing
Which Subsoccer game is right for me?
S3 Edge is made for homes and events. S7 is designed for workplaces and communities. For venues and commercial use, we offer dedicated solutions built for frequent play.
What’s included with my Subsoccer game?
Everything you need to start playing is included. The exact contents vary by model, so check the product page for full details.
How much space do I need to play?
You’ll need room for the game and two seated players at opposite ends. Check the dimensions and recommended playing area on each product page.
How quickly can I set it up and pack it away?
The S3 Edge sets up and packs away in seconds, making it easy to store between games. The S7 is designed for permanent installation — set it up once and it’s always ready to play.
Can Subsoccer be used indoors and outdoors?
Yes. Subsoccer can be played indoors and outdoors. If the game gets wet, dry it thoroughly after use. Always store your Subsoccer indoors.
How much does a Subsoccer game weigh?
Weight varies by model. You’ll find the exact weight and dimensions on each product page.
What ages is Subsoccer suitable for?
Subsoccer is designed for different generations to play together. Recommended ages vary by model, so check the product page for age guidance.
Can children and adults play against each other?
Absolutely. That’s one of the things that makes Subsoccer different. Kids, parents and grandparents can compete in the same game — and being bigger or stronger doesn’t guarantee a win.
Is Subsoccer physically demanding?
It can be — but it doesn’t have to be. You can play at your own pace, but when the competition heats up, your legs and core definitely know about it.
Why do people keep playing?
Subsoccer is one of those games you really understand once you play it. The rules are simple, the competition kicks in quickly — and one game has a habit of becoming five.
Is Subsoccer safe to play?
Yes. Subsoccer is designed to be played sitting down, with both players holding the side rails during play. Always follow the assembly and playing instructions, including the recommended age guidelines.
Ordering & delivery
Where can I buy Subsoccer?
You can order Subsoccer directly from our online store and through selected online marketplaces and retail partners. For larger orders, events, workplaces or commercial use, contact us and we’ll help you find the right solution.
Where do you ship?
We ship Subsoccer to most countries worldwide. Available shipping destinations are shown at checkout.
How much does shipping cost?
Shipping costs depend on your destination and the product you order. Enter your delivery address at checkout to see the exact shipping cost before you place your order.
How long does delivery take?
Orders are normally shipped within 1–2 business days. Delivery typically takes 3–10 days depending on your destination. You’ll receive tracking information once your order has been shipped.
Will I have to pay customs duties or import taxes?
Orders within the EU, the United States and the United Kingdom are delivered without additional import duties or customs fees for the customer. In other countries, local duties, taxes or import fees may apply depending on the destination.
Can I track my order?
Yes. Once your order has been shipped, you’ll receive a tracking link by email so you can follow your delivery.
Can I order multiple games?
Absolutely. If you’re ordering multiple Subsoccer games, contact us for a quote and we’ll help you find the right setup for your needs.
What payment methods do you accept?
We accept major credit and debit cards, PayPal and Klarna. Available payment options may vary by country and are shown at checkout.
Returns, warranty & spare parts
How does the 30-day money-back guarantee work?
If you change your mind, you can return your Subsoccer game within 30 days of receiving it for a refund. The game must be returned complete and in accordance with our return instructions. Return shipping costs may apply.
Our 30-day money-back guarantee is in addition to any rights you may have under applicable consumer law.
What does the 2-year limited warranty cover?
Every Subsoccer game comes with a 2-year limited warranty covering defects in materials and workmanship under normal use. If something goes wrong because of a manufacturing defect, we’ll repair the product, replace the affected part or provide another appropriate solution.
The warranty does not cover normal wear and tear, accidental damage, misuse or damage caused by improper assembly, use or storage. Your statutory rights under applicable consumer law are not affected.
How does 1 year of free spare parts work?
For the first year, replacement parts are free — including parts that wear out through normal use. If something needs replacing, contact us and we’ll help you get your game back in play.
Can I buy spare parts after the first year?
Yes. Spare parts are available after the first year. Contact us and we’ll help you find the right part for your Subsoccer game.
How do I make a return or warranty claim?
Contact us with your order details and a brief description of the issue. For warranty claims, we may ask for photos or other information to help us identify the problem. We’ll guide you through the next steps.
Care & support
How do I clean and maintain my Subsoccer game?
Wipe the game clean with a soft, damp cloth and let it dry thoroughly. Avoid abrasive cleaners and harsh chemicals. With normal care, Subsoccer requires very little maintenance.
Can I leave Subsoccer outside?
No. Subsoccer can be played outdoors, but it should always be stored indoors. If the game gets wet, dry it thoroughly before storing it.
How should I store my Subsoccer game?
Always store your Subsoccer indoors in a dry place. The S3 Edge packs away in seconds for easy storage between games. The S7 is designed to remain assembled and should be kept in a dry indoor space.
Where can I find assembly instructions and support?
You’ll find assembly instructions and product guides on our Support page. If you need more help, contact us and we’ll be happy to help.
Subsoccer GO
What is Subsoccer GO and is it free?
Subsoccer GO is the free digital companion to your Subsoccer game. Use it to keep score, play matches, run tournaments and compete in the global ranking. No subscription required. Find Subsoccer GO at go.subsoccer.com
Do I need to register to use Subsoccer GO?
No. You can play and keep score as much as you like without registering. To join the ranking or create and play tournaments, you’ll need a free account.
Does Subsoccer GO work with every Subsoccer game?
Yes. Subsoccer GO works with every Subsoccer game. Just open go.subsoccer.com and start playing.
How does the Subsoccer ranking work?
Subsoccer GO uses an ELO-based ranking system. Registered players earn a rating based on their results and the rating of their opponents. Play ranked matches, build your record and climb the global ranking.
Can I create tournaments with Subsoccer GO?
Yes. With a free account, you can create and run your own Subsoccer tournaments, manage the bracket and follow the competition from the first match to the final.
Manuals
Assembly videos
Subsoccer S3 assembly
Subsoccer S7 assembly
Contact support
Tell us what you need help with. For a return, warranty claim or spare part, add your order number and a short description of the issue; photos help too.
