Terms and conditions
Shipping time
We strive to ship orders as swiftly as possible. This means that we ship your order within 1-8 working days of receiving the order. At peak times (campaigns, Normally we ship your order within 5 working days of receiving the order and payment for it. At peak times shipping times may be slightly longer but can be up to several weeks when bigger volumes are being processed at the same time.
Shipping method and charges
The shipping charges are automatically added to the total price when you place an order. Delivery terms used are DDP, DAP, and CPT depending on location and country.
If any of the items you have ordered are sold out, we will contact you immediately. If you wish to make changes to your order, please contact our customer service at [email protected] as soon as possible.
We reserve the right to change our shipping methods. The shipping charges depend on both the weight and volume of the order. The shipping costs are based on the current rates of our courier partners.
Important to note when shipping a large product
Transport company will usually contact the customer by telephone in advance and indicate when the product is delivered. If the timing is not suitable for the customer, the customer can agree on the time of delivery with the transportation company.
When the order arrives at delivery address, it is lowered to the yard and the customer must take it from there. The transport company is not required to deliver them inside. Because oversized goods are heavy and often inconvenient to handle, we recommend that the customer has help available at time of delivery to get the products to their desired location.
The driver must present the waybill to the customer for signature. Before signing the waybill, the customer must inspect the packaging for any damage that may have occurred during transportation. It is normal for there to be some signs of wear and tear on the packaging, but if at any point the packaging is clearly broken (in which case we ask you to take pictures of them before opening them up), it is also worth examining whether the product itself is damaged.
Payment methods
You pay for the items and their shipping when placing your order. The following payment methods are available in our online shop: online bank payment, debit or credit cards and Paytrail payment methods. Payments are processed through the website of Paytrail Plc.
For companies, payment by invoice and leasing installments are available as payment methods.
Paytrail
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
Tel: +358 20 718 1830
Business ID: 2122839-7
Exchange and Return Policy
In accordance with the Finnish Consumer Protection Act, we offer a 14 day exchange and return policy for all of our items starting from the date of receiving the item in question. Returned items must be in original condition, i.e. unused and resellable. Do return items in their original packaging.
The customer is always responsible for the return shipping costs. If you have anything to ask, Please contact our customer service: [email protected]
Please note, that the customer is always responsible for the shipping cost of the product return. In addition, we charge a return handling costs 50.00 € / shipment. If necessary, please contact customer service: [email protected]
Payments concerning returns are handled through Paytrail. With credit card payments, the money is returned directly to the card in question (for example Visa, Mastercard).
If you want to reclamate about the product, please be contact our customer service [email protected] in order to get instructions how to do it. We will not receive refunds more than 14 days after delivery.
You can send or bring the items that you wish to return or exchange to us as a customer return parcel to the address below. In case of a reclamation, please wait for our response before sending the item back to us.
PRODUCT RETURN
4 Feet Under Oy – Subsoccer Studios
Itälahdenkatu 23, 2krs.
00210 Helsinki
Ecommerce order pickup and return time:
Tuesday – Thursday, between 9 am. and 3 pm.
Return processing time
It takes approximately two weeks to process returns. We strive to process returns as swiftly as possible. Please note that we only answer questions regarding returns if more than two weeks have passed.
Problems with shipping and faulty items
If an item has gone missing during shipment, is faulty or the wrong item has been delivered to the customer, the customer must notify us immediately at [email protected].
The notification regarding an incorrect delivery or a faulty item must be made within 14 days of receiving the item. If the parcel has been damaged during shipment, a complaint regarding the damaged item must be immediately to the courier company.
Other information
We reserve the rights to make changes to our terms and conditions. We recommend that you read our current terms and conditions carefully before placing your order. We handle all customer data with utmost confidentiality.